Appointments & Referrals

If you need physical, occupational, or speech therapy, we offer direct access to our services, meaning you don’t always need a physician referral for treatment; you can refer yourself. However, there are some insurances that do require a physician referral.  Our staff would be happy to answer any questions you may have regarding if a referral is needed or not or you can check directly with your insurance company.

What to Expect

Arrive 15 minutes before your first appointment to complete the registration process. This appointment will last 45 to 60 minutes.

The duration of subsequent visits (typically 30 – 60 minutes each) are based upon evaluation, plan of care and conditions.

Your therapists will consider your condition and the doctor’s order when establishing the frequency of your treatments. Therapy sessions will continue until you and your therapist decide that you have reached your desired level of function or that further skilled therapy would not be beneficial.

What to Wear & What to Bring

Wear loose-fitting clothing that allows your therapist easy access to the area needing evaluation and treatment. Gowns and shorts are available if you need them. Bring tennis shoes as exercise is important to treatment most disorders. You’ll also want to bring:

  • Insurance card

  • Driver’s license or photo ID

  • Doctor’s prescription for therapy, if you have one

Insurance & Medicare Coverage

Insurance coverage rules vary from company to company. Some insurance plans have a deductible to be met first, some have co-pays, some have both. You may also require a prior authorization before starting any therapy, but this is completed by our staff.

Our office staff will verify your benefits and discuss them with you. Contact your insurance company for more information on your plan.

If you have Medicare coverage, therapy is covered if it is considered medically necessary. A physician must approve the plan of care by reading and signing the evaluation and goals we have set for you.


Notify us as soon as possible (preferably within 24 hours) of any appointment you are going to miss so we can book another patient in that slot.

Inclement Weather

If the clinic will be closed for a full day or part of a day (delayed opening or early closing) due to inclement weather, clinic closings will be posted on:

  • Grand Island Independent
  • Kearney Hub
  • KGFW 1340 AM
  • KHAS Radio - Hastingslink.com
  • KICS/KHAS Radio
  • KKPR - Classic Hits 98.9
  • The Breeze 94.5 KLIQ
  • HITS 106 - 105.9 FM
  • Nebraska's Hot Country - Y102 - 102.3 FM
  • Rock 101.5 - 101.5 FM
  • KSYZ - 107.7 FM
  • NTV - Nebraska Television
  • WeatherThreat Media
  • Clinic Facebook Page

Staff will also attempt to contact each patient directly by phone.